Terms of Service

1. Acceptance of Terms

By accessing our website, contacting us, or requesting locksmith services from Emergency Locksmith Albuquerque, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not use our services.

2. Services Provided

Emergency Locksmith Albuquerque provides professional locksmith services including but not limited to:

• Emergency lockout services (residential, commercial, automotive)
• Lock installation, repair, and replacement
• Key cutting and duplication
• Lock rekeying services
• Smart lock installation and programming
• High-security lock systems
• Master key systems
• Automotive key programming and transponder services

We reserve the right to refuse service to anyone for any reason at any time. We may modify, suspend, or discontinue any aspect of our services without prior notice.

3. Service Requests and Scheduling

3.1 Service Availability

We provide 24/7 emergency locksmith services throughout Greater Albuquerque and surrounding areas. Response times vary by location and are estimates only. Actual arrival times may be affected by weather, traffic, or other circumstances beyond our control.

3.2 Proof of Ownership

For your protection, we require proof of ownership or authorization before performing locksmith services on any property or vehicle. This may include:

• Valid government-issued photo identification
• Proof of residence (utility bill, lease agreement, property deed)
• Vehicle registration and title for automotive services
• Authorization letter from property owner (if applicable)

We reserve the right to refuse service if adequate proof of ownership cannot be provided or if we have reasonable suspicion of unauthorized access attempts.

3.3 Cancellations

If you need to cancel a scheduled service, please contact us as soon as possible. Cancellation fees may apply if our technician is already en route to your location.

4. Pricing and Payment

4.1 Service Fees

Service fees vary depending on the type of service, time of day, location, and complexity of the job. We provide upfront pricing estimates before beginning work. Final pricing will be confirmed before service completion.

4.2 Payment Terms

Payment is due upon completion of services. We accept the following payment methods:

• Cash
• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards

4.3 Additional Charges

Additional charges may apply for:

• After-hours emergency services (nights, weekends, holidays)
• Remote or difficult-to-access locations
• High-security locks or specialized equipment
• Parts and materials required for repair or installation
• Service calls requiring additional trips or attempts

5. Warranties and Guarantees

5.1 Service Warranty

We stand behind the quality of our workmanship. If you experience issues with our service within 30 days of completion, we will make reasonable efforts to correct the problem at no additional charge (excluding parts).

5.2 Parts and Products

Parts and products installed by us are covered by manufacturer warranties. We will assist you with warranty claims when applicable. We are not responsible for defects in third-party products.

5.3 Warranty Exclusions

Our warranty does not cover:

• Damage caused by misuse, abuse, or neglect
• Normal wear and tear
• Work performed by unauthorized third parties after our service
• Acts of nature, vandalism, or criminal activity
• Pre-existing conditions or damage

6. Limitation of Liability

To the fullest extent permitted by law:

• Emergency Locksmith Albuquerque shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from our services
• Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim
• We are not responsible for damage to property caused by pre-existing conditions, poor installation of previous locks, or structural defects
• We are not liable for lost or stolen items, personal belongings, or valuables
• We are not responsible for delays caused by circumstances beyond our control

7. Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about the service location and nature of the problem
• Ensure safe and accessible working conditions for our technicians
• Provide proof of ownership or authorization for the property or vehicle
• Pay for services rendered in accordance with our pricing terms
• Treat our technicians with respect and professionalism
• Not use our services for any illegal or unauthorized purpose
• Maintain confidentiality of any new keys or access codes provided

8. Website Use

8.1 Acceptable Use

You may use our website for lawful purposes only. You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Collect information about other users without permission

8.2 Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Emergency Locksmith Albuquerque and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

9. Insurance and Licensing

Emergency Locksmith Albuquerque is a licensed and insured locksmith service provider operating in New Mexico. We maintain appropriate liability insurance and comply with all applicable state and local regulations governing locksmith services.

10. Dispute Resolution

10.1 Informal Resolution

If you have any concerns or disputes regarding our services, please contact us first to attempt an informal resolution. We are committed to addressing customer concerns promptly and fairly.

10.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Bernalillo County, New Mexico.

11. Indemnification

You agree to indemnify, defend, and hold harmless Emergency Locksmith Albuquerque, its owners, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney's fees) arising from:

• Your use of our services or website
• Your violation of these Terms
• Your violation of any rights of another party
• Any fraudulent or unauthorized use of our services

12. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

14. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Emergency Locksmith Albuquerque regarding the use of our services and supersede all prior agreements and understandings.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: